Throughout my career, I have demonstrated my ability to adapt to different environments and industries. In my current position, I have proven experience excelling in MDM administration and endpoint security. My expertise with Jamf Pro, Connect, and Protect, combined with my problem-solving skills, drive to succeed, and exceptional communication abilities, have enabled me to provide top-tier support and enhance user experience. I am confident that my unique blend of skills and experience will make me an excellent fit for your organization.
Proactively reach out to customers to identify their needs and use cases, and guide them through configuring, deploying, and troubleshooting Jamf Pro, Protect, and Connect.
Established as the Connect Subject Matter Expert (SME) for the CSS team, creating training resources and mentoring team members.
Managed the Small Market MSP customer base, partnering with MSP Operations, Channel Account Managers, Sales Engineering, and customer success teams.
Completed all Jamf certifications within the first year of employment.
Provided Level 1 and Level 2 help desk support, demonstrated technical proficiency, and was promoted to Level 2.
Took responsibility for Apple Support, using Jamf and Addigy to maintain and support client end-user devices.
Supported end-users for over 30 Internet Service Providers by troubleshooting client devices and ISP/WISP datacenter hardware.
Managed weekly menus, ordering, cost control, sanitation, safety, hiring, training, and strategic planning for kitchen and camp operations.
During COVID, added IT/AV Management responsibilities, including maintenance, troubleshooting, implementation, and project management of internal network and Apple endpoints.
Jamf 100, 200, 240, 300, 370, and 400
LinkedIn